Verna's Pepper Shack: Brixham's Caribbean Restaurant

Now on a Break ... back on Fri 14th Dec for Great Food, Great Cocktails, Great Harbour View
Open Most Nights and Every Weekend ... to be sure, please book online or email or call 01803 882978

Privacy Notice

Pepper Shack is a trading name of Family A Limited. This document sets out the Privacy Policy of Family A Limited and covers the activities carried out under the name of Pepper Shack. These include the use of our website at PepperShack.co.uk and associated email. For clarity, the use of the name Pepper Shack in this document should be taken to refer to Family A Limited in connection with the operations of the restaurant.

Pepper Shack is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected in association with:

~ bookings on our website or by email or telephone or in person

~ enquiries on our website or by email or telephone or in person

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. by email, by telephone or in person.

By providing your personal data, you agree that we can use your personal data in accordance with this policy. Please take your time to read this policy in its entirety to gain a full understading of it.

Who we Are

Pepper Shack is a Caribbean restaurant located in picturesque harbourside Brixham, in Devon.

How We Collect Information from You

We may collect information from you when you:

~ make a booking. ~ make an enquiry ~ visit our restaurant

The Type of Information that may be Collected from You

You may be asked to submit personal information about yourself when you make a booking. We collect this information so we can record your booking request and better serve you in terms of preferences, allergies, loyalty programme..

When you make a booking

Information collected by Pepper Shack may include:

~ contact name ~ contact e-mail address ~ contact telephone number

~ dietary requests ~ dining preferences ~ marketing preferences

We may retain details of current and previous visits.

Accessing our Website

Device Information from your computer may be automatically collected by Pepper Shack. This information is included in standard use of the IP and HTTP protocols:

~ device type ~ operating system ~ browser type ~ settings

~ IP address ~ domain names ~ access times ~ referring website addresses

~ other data about your device to provide the services as otherwise described in this policy

~ we may receive your broad location, such as city or area.

Our website is accessible only with the use of secure HTTPS requests.

Employment Opportunities

If you are interested in working for us, you may submit your details in the form of a CV to book@peppershack.co.uk.

These details may include:

~ personal details ~ employment details ~ education ~ salary history

~ other details that you consdier relevant

We may use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records.

Employee Information

We need to retain certain personal data for our employees in order to comply with employment law and all matters connected with their remuneration. This data is held securely and shared only as required by the relevant pubic authorities. We also retain employees contact information.

Use of your Information

Our use of your personal data will always have a lawful basis. We may use it to complete a booking, because you have consented to our use of your personal data or because it is otherwise in our legitimate interests.

We use the information outlined above to provide you with good service through your requirements and preferences. We may use your personal information for following purposes:

~service emails for booking confirmation and feedback

~ improvements of our products and services

~ marketing communications if you have opted in to receive them

~ internal record keeping

We may use the information to customise the behaviour of our website according to your interests to increase its ease-of-use and relevancy to you.

Access to your Information

We will not sell, distribute or lease your personal information to third parties excpet as detailed in this Privacy Notice. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on your behalf. This may include service providers such as third-party payment processors and other third parties to fulfil your requests and as otherwise consented to by you or as permitted by applicable law.

Third parties such as TripAdvisor and Google whose content is used on our website may use third-party Cookies, as detailed below. Please refer to Use of Cookies for more information on controlling Cookies. Please note that we do not control the activities of third parties nor the data they collect and use. We advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Options section of this Privacy Notice for details.

Data Storage

We only keep your personal data for as long as required for use as described in this privacy policy or for as long as we have your permission to keep it. Personal financial data is managed by our Third Party payment provider, Elavon Services. This data is held securely on site and cleared daily. At no point is electronic card payment data accessible to Pepper Shack.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your Options

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at book@peppershack.co.uk.

You have a right to request a copy of the personal information that Pepper Shack holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: book@peppershack.co.uk. Any such requests must include any contact names that you have used in connection with bookings and, optionally, any contact phone numbers or email addresses. We will endeavor to respond in a timely manner.

You have the right to withdraw your consent to use your personal data at any time and to request that we delete it. We do not keep your personal data for any longer than is necessary. In such circumstances, we will need you to supply all relevant information to allow us to locate the data held by us.

Security

Data security is very important to us. To protect your data we have taken suitable measures to safeguard and secure data collected through our site. Our procedures adhere to the PCC Code of Compliance which is reviewed annually by Elavon Financial Services which also carries out quarterly scans to check the security of our public-facing systems.

Use of Cookies

A cookie is a text file that is placed on your hard disk by a web page server which may allow the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual. Like many other websites, we may use Cookies to help personalise your online experience.

Cookies: Authentication, Personalisation and Security

Cookies may help us verify your account and device or identify when you use the website. This makes it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Cookies: Performance and Analytics

Cookies help us analyse how the services are being accessed and used to enable us to track the performance of the services. For example, we may use cookies to determine if you viewed a page. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding our users and our website's performance in regard to page views, conversion rates, device information, visitor IP addresses, and referral sites.

Cookies: Third Parties

Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any Third Party cookie usage is governed by the privacy policy of the Third Party placing the cookie.

Cookies: Opting Out

You can set your browser to not accept cookies. This may limit your ability to use the services. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Changes to our Business

We may expand, reduce or dispose of our business. This may involve the sale or or the transfer of control of all or part of our business. Any personal data that you have provided may, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Notice, be permitted to use that data only for the same purposes for which it was originally collected by us.

Staff Training

All staff are made aware of the requirements of the policies set out in this Privacy Notice.

Changes to this statement

Pepper Shack will occasionally update this Privacy Notice to reflect company reviews and customer feedback. Pepper Shack encourages you to check back periodically to see how Pepper Shack is protecting your information. This policy was last updated in May 2018.

Contact Information and Feedback

Pepper Shack welcomes your comments regarding this Privacy Policy.

If you believe that there are any issues with this Privacy Policy or that Pepper Shack has not adhered to it, please contact Pepper Shack at book@peppershack.co.uk to allow us to address your concerns.

1 The Strand, Brixham Devon, TQ5 8EH 01803 882978